FAQ'S
1. What products does SS Enterprises – Theraplay Store offer?
We offer a wide range of therapy, educational, and play-based products, including Speech Therapy Tools, Behavioral Therapy Tools, Special Education Materials, Occupational Therapy Tools, and Playschool Equipment & Materials.
2. Who can purchase products from Theraplay Store?
Our products are suitable for therapists, special educators, schools, playschools, child development centers, parents, and educational institutions.
3. Are the products suitable for children?
Yes. Our products are designed for use in learning, therapy, skill development, sensory activities, and play-based education. Please select products according to the child's age and individual requirements.
4. How can I place an order?
You can browse our products, add your required items to the cart, and complete your purchase through our secure checkout process.
5. Can I order products in bulk?
Yes. We can accommodate bulk and institutional orders for schools, therapy centers, playschools, and other organizations. Contact us for bulk pricing and availability.
6. Do you provide delivery across India?
Yes, we provide shipping to locations across India, subject to serviceability and product availability.
7. How long does delivery take?
Delivery time depends on your location, product availability, and shipping method. The estimated delivery time will be provided during the ordering process.
8. Can I track my order?
Yes. Once your order is dispatched, tracking details will be shared through the contact information provided during checkout.
9. What payment methods do you accept?
We support the payment options available at checkout, which may include UPI, debit/credit cards, net banking, and other online payment methods.
10. Can I cancel my order?
Order cancellation depends on the order status. Please contact our customer support team as soon as possible if you wish to cancel an order.
11. Can I return or exchange a product?
Returns and exchanges are subject to our Return & Refund Policy and the condition of the product. Please review the policy before placing your order.
12. What if I receive a damaged or incorrect product?
Please contact us immediately after receiving the order with your order details and photographs/videos of the product and packaging. Our support team will assist you.
13. How can I contact SS Enterprises?
You can contact us through the Contact Us page, phone, WhatsApp, or email provided on our website.
14. Can I get help choosing the right therapy product?
Yes. If you are unsure which product is suitable for your requirement, you can contact our team for assistance based on the intended use and requirements.
15. Do you sell products for schools and therapy centers?
Yes. We provide products suitable for schools, special education centers, therapy clinics, playschools, and child development centers, including bulk-order requirements.